Refund Policy

Refund Policy

At BlazeMoneyFX, we strive to ensure our clients receive high-quality financial services. However, in certain exceptional cases, refunds may be issued when deemed necessary. Refunds are only considered if the client provides a valid justification and meets the conditions outlined below.

How to Request a Refund

To begin the refund process, clients must submit a cancellation request via email to support@blazemoneyfx.com. The email must include the following details:

1. Full name of the client
2. Residential address
3. Contact email and phone number(s)
4. Trading account number(s)
5. Initial payment amount, date of transaction, and payment method (e.g., credit/debit card)
6. Payment identification number (if available)
7. Reason for cancellation, aligned with the refund conditions outlined below

All details in the cancellation request must match those provided at the time of the original transaction.

Refund Terms and Conditions

1. All refund requests must be based on legitimate and clearly stated reasons.
2. Requests must be submitted within 7 days of the original payment date.
3. The company reserves the right to deny a refund request if it conflicts with card scheme or payment provider regulations.
4. Refund requests will be processed within 2 business days from receipt, or longer if additional time is required. The client will be notified accordingly.
5. The refund amount must not exceed the original payment amount or the available free margin of the trading account.
6. Any fees imposed by the payment provider, or losses due to exchange rate fluctuations, will be deducted from the refund amount.